Service that follows the order
Bring order, shipment and return information into the service queue. Prepare a reply from current records and route refund exceptions to the person with authority to decide.
AI in retail, from the stockroom to the service desk
AI in retail needs the same details your associates do: the right product, the latest order status and the policy for that store. dplyz builds those connections into the systems your teams already use.
RetailConnected operationsThe operating reality
The customer sees one retailer. Your team sees several systems.
A store associate may need the catalog, inventory system and order history to answer one question. When those records disagree, a confident answer makes things worse. We keep stock location, source timestamps and policy versions visible in the workflow.
Where the work changes
Product information at scale
Extract attributes from supplier files, map them to your catalog and flag conflicting values. Keep a review queue for items where dimensions, compatibility or product claims need verification.
Practical answers for associates
Let store teams search approved procedures and product specifications. Show the source, store applicability and revision date alongside the answer so an old policy does not become today’s instruction.
An illustrative workflow
One order, two packages, one worried customer
A customer asks why half an order is missing. The workflow checks each shipment, identifies the item still in transit and drafts a reply with its latest status. The representative can see the carrier record and the applicable return policy before sending.
A focused first release
Start with a job you can measure
Begin with one product category or one service queue. Use real exceptions, such as split shipments and store-specific return rules, to test the first release.
- Answer accuracy
- Compare replies to source records.
- Catalog completeness
- Count reviewed, usable attributes.
- Repeat contacts
- Track unresolved order questions.
Planning AI for retail
Yes, subject to the access those platforms provide. We map the records and update frequency before promising a live answer.
The publishing policy is yours. Sensitive claims and uncertain attributes can remain in review while routine formatting is automated.
Let’s talk about your retail operations
Bring us a real process, the systems it touches and the result your team needs.