Catering and private-event inquiries
Capture the date, guest count, location and requirements. Create the sales record and prepare a reply for the person who owns that location’s event calendar.
AI for restaurants, built around each location
AI for restaurants can help with the calls and messages that arrive while the team is serving guests. dplyz connects inquiries to current menus, location details and the people who can confirm a booking or order.
RestaurantsConnected operationsThe operating reality
The answer changes from one location to the next
Hours, private rooms, menus and staffing differ across a restaurant group. A central inbox needs to know which location a guest means. We make location identity part of the workflow, including the fallback when a local answer is unavailable.
Where the work changes
Guest questions and routing
Answer routine questions from approved location information. Send complaints, unusual requests and anything requiring a manager’s decision to a person with the conversation attached.
Information for shift teams
Make current procedures and menu changes easy to find. Keep location overrides visible so a group-wide instruction does not erase a store’s approved exception.
An illustrative workflow
A catering request during the dinner rush
An inquiry arrives for a group lunch next month. The workflow records the preferred restaurant, date and headcount, then checks the approved catering options. The event manager receives a prepared record and the unanswered questions, ready to confirm details with the guest.
A focused first release
Start with a job you can measure
Choose catering inquiries or routine location questions first. Review the actual messages managers receive, including misspelled location names and ambiguous dates.
- Inquiry completeness
- Count records ready for follow-up.
- Handoff time
- Track arrival to owner assignment.
- Location accuracy
- Check answers against local details.
Planning AI for restaurants
Yes. Each location needs an identifiable, maintained source. Group defaults and local exceptions should be stored separately.
Only where the booking system exposes reliable availability and an approved confirmation action. Otherwise it prepares the request for the team.
Let’s talk about your restaurants operations
Bring us a real process, the systems it touches and the result your team needs.